Refunds & rescheduling

1. Scope

This policy applies to Breakout & Pullback Coaching sessions, Chart Review Hours, Small-Group Chart Lab seats, and multi-session blocks booked with AmberBase Education. It does not cover brokerage fees, data feeds, or third-party software you purchase independently.

2. Eligibility for refunds

Refunds apply to prepaid coaching fees when cancellation meets the timelines below and the session has not been delivered. Completed sessions are not refundable.

3. Timeframes

• Full refund of prepaid session fees if you cancel at least 48 hours before the scheduled start (Thailand time).
• 50% refund if you cancel between 48 and 12 hours before the start.
• No refund for cancellations inside 12 hours, no-shows, or sessions already begun.

Lab seats follow the same clock. If AmberBase cancels a session, you may choose a full refund or a free reschedule.

4. Deposits

A deposit used to hold a recurring coaching slot is credited toward the first session. Deposits become non-refundable within 48 hours of the first reserved meeting, except when we cancel.

5. Rescheduling

You may reschedule once per booked session with at least 24 hours’ notice at no charge, subject to coach availability. Further reschedules may be treated as cancellations under section 3.

6. Work already started

If a multi-session block has begun, refunds apply only to unused future sessions, calculated after deducting the single-session rate for meetings already held. Session notes already delivered remain yours; no partial refund applies to completed coaching time.

7. Materials

Printed checklists or digital notes supplied during a delivered session are part of that session and are not separately refundable. We do not sell physical product kits that require shipping returns.

8. Refund process and timing

Email hello@panel-amberbase.click with your name, booked session date, and reason. Approved refunds are returned via the original payment method within 10 business days where the payment channel allows. Bank transfer refunds may take longer depending on your bank.

9. No-shows

If you miss a session without notice, the fee is forfeited. A new booking requires a new payment.

10. Exceptions

Genuine emergencies (documented medical or travel disruption) may receive goodwill rescheduling at our discretion. Trading losses after a session are never grounds for a refund — coaching is educational.

11. Contact

Refund requests: hello@panel-amberbase.click · +66 38 000 430 · Office 8, 28 Test Avenue, Pattaya 00000.